Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

About the Role

We are seeking a Business Coaching Coordinator to support pharmacy customers through proactive, relationship-driven virtual coaching. This role partners directly with pharmacy owners to strengthen engagement, review business performance, identify opportunities, and help customers work toward meaningful business goals.

This is a fully remote position with minimal travel, offering the opportunity to manage a portfolio of pharmacy accounts and serve as a trusted business partner. The role is best suited for someone who is customer-focused, self-motivated, organized, and comfortable using data, financial information, and relationship-building skills to drive results.

Key Responsibilities

• Build and maintain proactive relationships with assigned pharmacy customers
• Schedule and lead virtual meetings with pharmacy owners on a regular cadence
• Prepare for customer meetings by reviewing reports, account activity, and Salesforce notes
• Conduct post-meeting follow-up, including recaps and next steps
• Document customer interactions and account updates in Salesforce
• Support pharmacy owners with business coaching, goal setting, and progress tracking
• Gather customer feedback on the business coaching program
• Collect and review financial information, including balance sheets and profit and loss statements
• Use Excel-based tools to support benchmarking and deeper business analysis
• Help identify opportunities to improve customer engagement and business performance
• Manage a large portfolio of accounts while maintaining strong organization and follow-through

Skills and Experience

• Experience in a customer-facing role focused on relationship management, customer success, coaching, or account support
• Strong active listening and communication skills
• Ability to influence, coach, and build trust with customers or business partners
• Strong organizational skills and the ability to work independently in a remote environment
• Experience using tools such as Salesforce, Excel, and phone-based communication systems
• Comfortable discussing business performance, goals, and operational challenges with customers
• Pharmacy, healthcare, or pharmacy operations experience is preferred but not required
• Customer service, business support, or leadership experience in a relevant environment will also be considered
• Self-driven, disciplined, and able to manage follow-up across multiple accounts

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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